Trex IPTV Refund Policy

Thank you for subscribing to Trex IPTV. Your satisfaction is important to us, and this Refund Policy explains our procedures regarding refunds. By subscribing to Trex IPTV, you agree to the terms outlined in this policy.

1. Free Trial Period

We offer a 24-hour free trial for new customers to test Trex IPTV before making a purchase. We strongly recommend using this trial to ensure the service meets your expectations and works properly with your devices.

2. Refund Eligibility

Refunds may be granted in the following situations:

  • Technical Issues: Persistent technical problems that make the Trex IPTV service unusable and cannot be resolved by our support team within 48 hours of your report.

  • Service Unavailability: Complete unavailability of the service for more than 24 consecutive hours.

  • Duplicate Charges: Accidental multiple charges for the same subscription period.

3. Refund Request Period

To qualify for a refund, you must submit your request within 48 hours of your subscription purchase. Requests submitted after this period may not be considered.

4. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

  • After the 48-hour refund request period

  • If more than 20% of the subscription period has already been used

  • If the service functions properly but does not meet personal preferences

  • Issues caused by your internet connection, device compatibility, or other external factors beyond our control

  • Violation of our Terms of Service

5. Refund Process

To request a refund:

  1. Contact our support team via WhatsApp within 48 hours of purchase

  2. Provide your subscription details and the reason for your request

  3. Our support team will review and respond within 24–48 hours

  4. If approved, the refund will be processed through your original payment method

Refund processing times may vary depending on your payment provider and typically take 5–10 business days to appear in your account.

6. Partial Refunds

In certain situations, partial refunds may be issued based on the unused portion of your subscription. This will be determined at our discretion.

7. Cancellations

Canceling your subscription does not automatically qualify you for a refund. Trex IPTV subscriptions do not auto-renew, so no cancellation is required to prevent future charges.

8. Changes to This Policy

Trex IPTV reserves the right to modify this Refund Policy at any time. Any updates will take effect immediately once published on our website. We recommend reviewing this policy periodically.

9. Contact Us

If you have questions about this Refund Policy or need assistance, please contact our Trex IPTV support team via WhatsApp.